Terms & Conditions

1. Acceptance of Terms

By accessing or using the website and services of Rafmik Connect International (“we”, “our”, “us”), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or services.

These terms apply to all visitors, users, clients and candidates who access or use our services, including our international recruitment, healthcare support and patient transport services.

2. Our Services

Rafmik Connect International provides three core service areas:

• International Recruitment: Sourcing, screening and placing qualified professionals from overseas into UK-based roles across multiple sectors
• Healthcare & Home Care: Personalised care and support for elderly individuals, vulnerable adults and people recovering from medical procedures
• Patient Transport: Safe, reliable and compassionate non-emergency patient transport services

We reserve the right to modify, suspend or discontinue any aspect of our services at any time without prior notice. We will make reasonable efforts to notify affected clients of significant changes.

3. Eligibility

To use our services, you must be at least 18 years of age and have the legal capacity to enter into binding agreements. If you are using our services on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these terms.

4. User Obligations

When using our website and services, you agree to:

• Provide accurate, current and complete information as requested
• Not use our services for any unlawful or fraudulent purpose
• Not attempt to gain unauthorised access to our systems or networks
• Not transmit any harmful code, viruses or malicious software
• Not reproduce, distribute or exploit any content from our website without prior written consent
• Comply with all applicable laws and regulations in your use of our services

5. Recruitment Services

Our recruitment services are subject to separate engagement agreements between Rafmik Connect and the hiring organisation. Key terms include:

• Candidates are responsible for ensuring the accuracy of their qualifications, experience and right-to-work documentation
• We do not guarantee employment outcomes for candidates or guarantee that a placed candidate will remain in their role for any specific duration
• Hiring organisations agree to provide accurate job descriptions and a safe working environment for placed candidates
• Fees, refund policies and replacement guarantees are outlined in individual service agreements
• We comply with all applicable UK immigration, employment and anti-discrimination laws

6. Healthcare Services

Our healthcare and home care services are delivered in accordance with Care Quality Commission (CQC) standards and all applicable UK healthcare regulations. By engaging our healthcare services:

• You consent to an initial assessment to determine appropriate care needs
• Care plans are developed collaboratively and may be adjusted based on changing needs
• We maintain all required professional registrations and insurance for our care staff
• Service users and families are expected to cooperate with care plans and communicate any changes in health or circumstances
• Fees and payment terms are set out in individual care agreements

7. Patient Transport Services

Our non-emergency patient transport services are subject to the following conditions:

• Transport services must be booked in advance unless otherwise agreed
• We reserve the right to refuse or cancel transport if conditions are deemed unsafe for the patient or crew
• Passengers or their representatives must provide accurate medical and mobility information
• Cancellation and rescheduling policies apply as outlined in individual service agreements
• We maintain all necessary vehicle licensing, insurance and driver certifications

8. Intellectual Property

All content on this website — including but not limited to text, graphics, logos, images, software and design — is the property of Rafmik Connect International or its licensors and is protected by UK and international intellectual property laws.

You may not reproduce, distribute, modify, display or create derivative works from any content on this website without our prior written consent. Limited personal, non-commercial use is permitted provided you maintain all copyright and proprietary notices.

9. Limitation of Liability

To the fullest extent permitted by law, Rafmik Connect International shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of our services or website, including but not limited to:

• Loss of profits, revenue, data or business opportunities
• Service interruptions, delays or errors
• Actions or omissions of third-party service providers
• Inaccuracies or errors in website content

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

10. Indemnification

You agree to indemnify and hold harmless Rafmik Connect International, its directors, employees and agents from any claims, liabilities, damages, losses or expenses (including legal fees) arising from your breach of these terms, your misuse of our services, or your violation of any applicable law or third-party rights.

11. Termination

We may terminate or suspend your access to our website or services at any time, without prior notice, for conduct that we believe violates these terms or is harmful to other users, our business, or third parties. Upon termination, your right to use our services ceases immediately.

Any provisions of these terms that by their nature should survive termination shall continue in full force and effect, including intellectual property, limitation of liability and indemnification provisions.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to this page. We will update the “Last updated” date accordingly. Your continued use of our services after any changes constitutes your acceptance of the revised terms.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us: