Privacy Policy

1. Introduction

Rafmik Connect International (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, use our services, or interact with us in any way.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this policy.

2. Information We Collect

We may collect and process the following categories of personal data:

Information you provide directly

• Full name, email address, phone number and postal address
• Professional qualifications, CV/resume and employment history (for recruitment services)
• Health-related information necessary for healthcare and patient transport services
• Messages, enquiries and correspondence you send us
• Any other information you choose to provide through our contact forms

Information collected automatically

• IP address and approximate geographic location
• Browser type, operating system and device information
• Pages visited, time spent on pages and navigation patterns
• Referring website or source

3. How We Use Your Data

We use the information we collect for the following purposes:

• To provide and manage our recruitment, healthcare and patient transport services
• To respond to your enquiries and communicate with you
• To match candidates with suitable employment opportunities
• To coordinate patient transport and healthcare support
• To improve our website, services and user experience
• To comply with legal obligations and regulatory requirements
• To send you relevant updates and information about our services (with your consent)

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: Where you have given us explicit consent to process your data for a specific purpose
• Contractual necessity: Where processing is necessary to fulfil a contract with you or take pre-contractual steps at your request
• Legal obligation: Where we are required to process data to comply with a legal or regulatory obligation
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided your rights do not override those interests

5. Data Sharing

We do not sell your personal data. We may share your information with:

• Service partners: Trusted healthcare providers, employers and transport operators directly involved in delivering our services to you
• Professional advisors: Legal, accounting and compliance professionals as necessary
• Regulatory bodies: Government authorities and regulators where required by law
• Technology providers: Third-party services that help us operate our website and business systems (under strict data processing agreements)

Any third parties we share data with are obligated to protect your information and use it only for the purposes we specify.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Retention periods vary depending on the nature of the data and the service provided:

• Recruitment data: Retained for up to 2 years after the end of the recruitment process, unless you request earlier deletion
• Healthcare records: Retained in accordance with NHS and CQC guidelines
• General enquiries: Retained for up to 12 months after the last interaction
• Website analytics: Aggregated and anonymised data may be retained indefinitely

7. Cookies

Our website uses cookies — small text files placed on your device — to improve your browsing experience and help us understand how our site is used. The types of cookies we use include:

• Essential cookies: Required for the website to function properly (e.g. session management)
• Analytics cookies: Help us understand visitor behaviour and improve our services
• Preference cookies: Remember your settings and choices for a personalised experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

8. Your Rights

Under UK data protection law, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of any inaccurate or incomplete data
• Erasure: Request deletion of your personal data (“right to be forgotten”)
• Restriction: Request that we limit the processing of your data
• Portability: Request your data in a structured, commonly used format
• Objection: Object to the processing of your data for certain purposes
• Withdraw consent: Withdraw your consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month, as required by law.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include encrypted data transmission, secure server infrastructure, access controls and regular security assessments.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to take steps to protect your own data, such as using strong passwords and keeping your login credentials confidential.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or applicable law. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated. Visit ico.org.uk for more information.